Let's Talk

💌 Contact Us

Thank you for choosing LULU IN THE SKY.

We believe finding a dress you love should be exciting, and getting the help you need should feel just as easy. Whether you have a question about an order, need help with sizing, or want to learn more about one of our styles, our Customer Support Team is here for you.

Get in Touch

Customer Support Email

📧 vip@luluinstheskyshop.com

We aim to respond to all customer inquiries within 24–48 business hours, Monday through Friday.

For order-related questions, please include your Order Number so we can assist you more efficiently.

What We Can Help With

Our team is happy to assist with:

  • Order Status & Tracking
  • Shipping & Delivery
  • Returns & Refunds
  • Product Information
  • Size & Fit Guidance
  • Payment Questions
  • Website Support
  • General Inquiries

Business Information

LULU IN THE SKY

156 Edgewood Dr
Hendersonville, TN 37075
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before sending any return. We will provide the correct return instructions and return address.

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed

Messages received outside business hours will be answered on the next available business day.

Before You Contact Us

For faster assistance, please include:

  • Full Name
  • Email Address
  • Order Number, if applicable
  • A clear description of your question or concern
  • Photos, if contacting us about a damaged, defective, or incorrect item

A Note From LULU IN THE SKY

From choosing your favorite dress to receiving it at your door, we want every part of your experience to feel effortless and enjoyable. If you ever need a little help along the way, we’re only an email away.

🌷 LULU IN THE SKY — Dress the moment. Make it yours.